Cancellation Policy

Payment Terms and Cancellation Policy for Sail Adventure Safaris To ensure a seamless and transparent experience, our payment terms and cancellation policies are designed to adhere to international travel standards and safeguard the interests of both clients and service providers. Payment Terms 1. Deposit Payment: • A 50% deposit of the total trip cost is required to confirm your booking. This deposit secures your accommodations, safari permits, park fees, and other services. • For specialised packages, such as Kilimanjaro climbing permits or gorilla trekking permits, chimp trekking permits, a 75% deposit is required as these permits are limited and non-refundable by issuing authorities. 2. Final Payment: • The remaining balance is due 45 days prior to the start date of your trip. • For bookings made within 60 days of departure, full payment is required at the time of booking to ensure all services are secured on time. 3. Payment Methods: • Payments can be made via international bank transfer, credit card, or other approved methods. Please note that any associated transaction or bank fees are the responsibility of the client. • All payments must be made in USD or an agreed equivalent currency. 4. Booking Confirmation: • Your booking is considered confirmed once the deposit (or full payment for late bookings) is received and you receive a written acknowledgment from Sail Adventure Safaris. 5. Non-Refundable Items: • Gorilla permits, Kilimanjaro permits, and any flight tickets booked on your behalf are strictly non-refundable, as per local regulations in East Africa. Cancellation Policy 1. Cancellations by the Client: • More than 60 days before departure: The deposit will be refunded, minus a 20% administrative fee and any non-refundable costs incurred, such as permits and third-party fees. • 31-60 days before departure: 50% of the total trip cost will be refunded, excluding non-refundable costs. • 30 days or less before departure: No refund will be issued due to the inability to resell services such as accommodations and permits on short notice. 2. Cancellations by Sail Adventure Safaris: • If Sail Adventure Safaris cancels the trip due to unforeseen circumstances (e.g., operational challenges), you will receive a full refund, excluding non-refundable permits or third-party costs. • Alternatively, we will offer to reschedule your trip to a later date at no additional cost, subject to availability. 3. Force Majeure:

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